This policy explains how orders are processed, shipped and handled after purchase. Business days are Monday through Friday and exclude federal holidays.
Effective July 30, 2026Order Processing
Orders are generally processed within 1–2 business days, Monday through Friday, excluding federal holidays. Orders placed after business hours, on weekends or on holidays begin processing on the next business day.
Processing time is separate from carrier transit time. High order volume, inventory verification or circumstances outside our control may require additional processing time.
Estimated Delivery Times
After an order is dispatched, estimated standard delivery times are:
- Continental United States: 3–5 business days
- Alaska and Hawaii: 7–14 business days
- APO/FPO addresses: 7–14 business days
Delivery estimates are not guarantees and may vary by destination, carrier conditions, weather, holidays and other service disruptions.
Shipping Area
REVIVE Biosciences currently ships only to eligible addresses within the United States, including Alaska, Hawaii and APO/FPO addresses. We do not currently offer international shipping.
We reserve the right to decline or cancel shipment to any location where a product cannot lawfully be sold, possessed or delivered.
Shipping Charges & Free Shipping
Standard shipping is free on qualifying orders with a merchandise subtotal of $200 or more after discounts and before taxes.
Available shipping methods and charges for orders below $200 are displayed during checkout. Expedited services, when available, may carry an additional charge and do not shorten order-processing time.
Tracking Information
A shipping-confirmation email containing available tracking information will be sent after the carrier accepts the package. Tracking activity can take up to 24 hours to appear.
Customers are responsible for monitoring tracking updates and retrieving packages promptly after delivery.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address. Please review apartment, suite, unit and postal-code information carefully before submitting an order.
Address changes are not guaranteed after an order is placed. REVIVE Biosciences is not responsible for packages delivered to an address entered incorrectly by the customer.
Carrier Delays
Once a package has been transferred to the carrier, delivery timing is controlled by that carrier. REVIVE Biosciences is not responsible for delays caused by carrier operations, weather, natural disasters, transportation interruptions, holidays or incorrect address information.
We will provide reasonable assistance with an eligible carrier inquiry, but we cannot guarantee a carrier’s investigation result or delivery date.
Missing, Lost or Stolen Packages
If tracking has not updated for an unusual period or a package has not arrived by the expected delivery window, contact our support team with your order number and tracking number.
When tracking shows “delivered,” customers should first check the delivery area, household members, building staff and neighboring addresses, then contact the carrier. REVIVE Biosciences may require a completed carrier investigation before determining whether a replacement or other resolution is available.
Damaged or Incorrect Orders
Inspect your order promptly after delivery. Damaged shipments, missing items or incorrect items must be reported within 48 hours of the recorded delivery time.
Include the order number, a description of the problem and clear photographs of the shipping container, shipping label, packaging and affected products. Keep all packaging until the claim is resolved. Reports submitted without the requested documentation may be delayed or denied.
Returned or Undeliverable Packages
Packages returned because of an incomplete address, refused delivery, failed delivery attempt or other customer-address issue may require payment of additional shipping charges before reshipment.
Original and return shipping charges are generally nonrefundable. Eligibility for reshipment or refund is determined after the returned package is received and inspected.
Order Changes & Cancellations
Contact us as soon as possible if an order needs to be changed or canceled. We cannot guarantee changes or cancellation after processing begins, and an order cannot be changed after it has been transferred to the carrier.
Research-Use Restriction
All products sold by REVIVE Biosciences are offered exclusively for lawful laboratory research. They are not for human or veterinary use, consumption, ingestion, injection, self-administration, therapeutic use or diagnostic use.
Shipment of an order does not waive the purchaser’s responsibility to comply with all applicable federal, state and local laws and the website’s Terms and Conditions and Research-Use Policy.